FAQS


SHIPPING

How Long will it take to get my order?

It's coming, promise! We ship orders on Mondays - Fridays, during office hours only, and we don't operate on public holidays. We always aim to post your order as quickly as possible, but there might be some delays – especially after releases! Your patience is appreciated. Please see our page dedicated shipping questions to fill you in on why it takes us awhile for some items. 

Will my order be tracked? 

Yes, every single one of our orders comes with tracking for free!!! You can do that here using your order number and email. 

PAYMENT

How Can I Pay?

This website accepts Visa, Mastercard, Paypal. We can't accept any other forms of payment, sorry! Even though we wish we could get payed in cats, :-(

Is your website safe?

Darn Right - nothing to be worried about! We have bunches of super nerdy encryption thingmos in place so that your payment is secure and your details remain super safe. For the techno geeks out there – we us the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

ORDERS

How Do I Make An Order?

Just go to justspacecats.com (hint: you’re already here) and click on a product you like and is available in your size and add to cart. Then just follow the easy checkout process and soon you’ll own some sweet space cat gear (welcome to the club).

How Do I Make Changes to My Order?

Ok so here’s the deal, you have two hours from when you purchased to quickly email justspacecatshelp@gmail.com with your order number and the changes you need to make. Unfortunately we can’t add products to your order, but we can change address, shipping or sizes during the 2 hours. What are you still doing here? Quick! Email them!

I Made Multiple Orders, Can I Combine Them?

Unfortunately, no. Our space cat's working the warehouse try pick and pack your orders in the most efficient and fair way i.e. chronologically. And we get so many orders (especially during release time!) that we just don't have the capacity to do so.